DeviceLive
DeviceLive offers device management, remote monitoring, edge app management, and remote terminal maintenance to help industrial enterprises build intelligent edge networks.
IoT Device Management Platform
Efficient device management
DeviceLive optimizes operations by migrating your IoT infrastructure to the cloud, enabling your IT team to remotely monitor and manage devices.
Unified monitoring and remote control
DeviceLive provides visual charts and supports multiple alert strategies, enabling efficient business monitoring and automated alerts.
Manage your edge computing apps
With DeviceLive, develop and deploy your IoT edge computing apps effortlessly – no need to build OTA services on your own.
Remote access to on-site machines
DeviceLive enables engineers to remotely maintain, upload/download programs, and diagnose on-site machines with ease.
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Zero-Touch Deployment and O&M Features
Centralized Cloud Management Unified device management with batch configuration and upgradesFault Warning and Remote Diagnostics Multiple alert strategies and remote diagnostics for time-saving troubleshootingMulti-Dimensional Security Policies Data encryption, multi-role permissions, and multi-factor authenticationPlug-and-Play Devices Complete configuration and deployment remotely from the cloudSimple Configuration Web GUI configuration without complex CLI commandsVisualized Monitoring Comprehensive insights into connection status, network quality, cellular signal, and more
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Application Scenarios
Energy Management Improved energy utilization efficiency, optimized consumption, and reduced wasteHealthcare Improved service accessibility with real-time patient status monitoringIndustrial IoT (IIoT) Real-time monitoring of device status to improve production efficiency; predictive maintenance to reduce fault risksSmart City Smart traffic management and urban digital applications to improve governance efficiency
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Platform Feature List
Batch Device Firmware Upgrade Remotely upgrade device firmware with flexible scheduled upgrade settingsBatch Remote Device Configuration Configure devices remotelyConnection Status Statistics Monitor device connection status, network type, and moreDevice Group Management Classify devices by business needs for flexible managementDeviceLive App Supports app-based QR code device onboarding and app-based network status monitoringDSA Management Remote DSA configuration, upgrade updates, and status viewingEdge Computing Management Container management, native application management, and edge computing app upgrade deploymentGeolocation Management Supports GPS/base-station/manual positioning and map-based device distribution overviewMFA Multi-factor account authentication for comprehensive security assuranceNetwork Quality Monitoring Monitor cellular signal, network latency, jitter, packet loss, and throughputNetwork Status Analysis Monitor interface connection status, link status, and traffic consumptionRemote Control Commands Remotely reboot devices and restore factory settingsRemote Diagnostic Tools Diagnostic logs, Ping, Traceroute, packet capture, and event analysisRemote Terminal Maintenance Quickly establish remote channels and support engineer remote access and control of terminal devicesStatus Alert Notifications Supports multiple alert strategies such as CPU utilization, link status, and cellular traffic monitoring; supports SMS, email, and app notifications
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Learn More →Frequently Asked Questions
What does DeviceLive offer?
DeviceLive is InHand’s IoT Device Management Platform for edge-AI and edge-computing deployments — designed for industrial IoT where you collaborate with InHand edge hardware to deploy / upgrade edge apps, perform local data collection and pre-processing, and run visual monitoring. Highlights from the V1.3 spec:
| Portal URL | device.inhandcloud.com |
| Hardware families | Standard Edge Computer, AI Edge Computer, Edge Tablet, IoT Edge Gateway, Industrial Router |
| Built-in service | DeviceSupervisor™ Agent for cloud data connectivity (Modbus, OPC UA, ISO on TCP, etc.) |
| Cloud integrations | AWS, Microsoft Azure, Alibaba Cloud, custom platforms |
| Pillars | Zero-Touch Deployment, Easy Configuration, Unified Management, Alert & Remote Diagnosis, Multiple Security Strategy, Visual Monitoring |
| Tiers | Essential (core management) and Advanced (adds Connector remote access + Edge Computing Management) |
How do I add a new device to DeviceLive?
Devices are added in two steps: ensure the device has internet connectivity, then add the device to the platform by serial number.
1. Make sure the device has internet connection (Ethernet, cellular, or Wi-Fi STA — configured from the device’s local web GUI).
2. Add the device on the portal:- Sign in at
https://device.inhandcloud.com. - In the Devices menu, click Add.
- Enter the device name, serial number, and MAC address (all from the device label).
- Click Save.
How do I remotely access devices and their downstream endpoints?
DeviceLive’s Connector feature (Advanced tier) builds an on-demand VPN tunnel between the cloud and a registered device, so an engineer can reach both the router’s local web GUI and any downstream endpoint (PLC, HMI, IP camera, IPC, etc.) without going on site.
To configure remote access via Connector:- Create a Connector network — go to the Connector page, click Add, enter the network name, click Save.
- Add devices to the network — click Add on the device list, select devices, then assign each device a subnet address (Auto or Manual, allowable range
10.16.32.0/24–10.31.255.0/24). The platform automatically assigns each device a virtual IP and establishes a VPN tunnel. - Add endpoints — click Add on the endpoint list, enter the endpoint name and its LAN IP behind the router, select the parent device, and configure the endpoint’s virtual IP (Auto or Manual, range
x.x.x.2–x.x.x.254). Up to 243 endpoints per device. - Configure account access — on the Accounts tab, add the engineer account and assign it a Float IP or Static IP (range
10.16.0.2–10.16.15.255). - Install the Connector client (MacOS / Windows / iOS / Android), import the account configuration file, and click CONNECT. The VPN tunnel comes up.
- Remotely open the device’s local web management page via the device’s virtual IP — exactly as if they were on-site (per the user manual: *”users can use this virtual IP to remotely access the local web management interface of the router device”*).
- Reach any added endpoint (PLC, HMI, camera, etc.) through its virtual IP for maintenance, data download, or program upload.
- Edge Computing Management — push container and native applications to InHand edge hardware (deployment + upgrades).
Once the tunnel is up, the engineer can:
Other Advanced-tier features that complement remote access:
What monitoring and alert features are available?
These features are on both Essential and Advanced tiers:
| Feature | Description |
| Bulk Device Configuration | Remotely configure devices through GUI |
| Bulk Device Upgrade | Remotely upgrade firmware; flexible upgrade scheduling |
| Device Management by Group | Classify devices by business needs |
| Remote Control Command | Remote reboot, factory reset |
| Connection Status Statistics | Connection status, network type |
| Network Status Analysis | Interface and link status, traffic consumption |
| Network Quality Monitoring | Cellular signal, network delay, jitter, packet loss, throughput |
| DSA Management | Remote configuration / upgrade / status overview for the DeviceSupervisor Agent |
| Remote Diagnostic Tool | Diagnostic logs, Ping, Traceroute, packet capture, event analysis |
| Geolocation Management | GPS / base-station / manual positioning; map view |
| Alert Policy | CPU, link, cellular-traffic alarms with SMS / email / app notifications |
| MFA | Account multi-factor authentication |
| DeviceLive APP | Scan-code device configuration and mobile network-status monitoring |