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5G Failover: Built-In Resilience for Supermarket Networks

Applications and Cases

Key Takeaways

Retail leaders like Walmart and Costco are accelerating digital transformation to stay competitive, investing in AI analytics, self-checkout systems, and integrated online-offline experiences that demand reliable network infrastructure. InHand's CPE02 5G router delivers reliable cellular backup, enhancing retail network resilience with seamless failover and centralized cloud-based management.

Background

Retail leaders like Walmart and Costco are accelerating digital transformation to stay competitive—investing in AI analytics, self-checkout systems, and integrated online-offline experiences. These innovations rely on uninterrupted network connectivity. A single broadband outage can disrupt payments, delay inventory updates, and lead to revenue loss and reputational damage. Ensuring network continuity is now critical to delivering a seamless customer experience and protecting day-to-day operations.

Customer Requirements

Business continuity
Any disruption to the primary broadband connection must trigger an instant, automatic switchover to a reliable backup—without affecting payment systems or store operations.
Centralized management
at scale
IT teams need a unified, cloud-based platform to monitor and manage networks across all branches, enabling fast issue resolution without on-site support.
Cost efficiency
Traditional dual-line setups are expensive. A cost-effective failover solution must maintain performance while significantly reducing total network spend.

Solution

To ensure resilient, scalable connectivity, supermarket chains deploy the CPE02 5G router as a cellular failover solution, creating a smart, cloud-managed network architecture that supports business continuity and operational efficiency.

  1. Reliable Failover with Dual-Link Architecture
    Combine fixed broadband or fiber as the primary connection with 5G backup via the CPE02. When the primary network fails, traffic seamlessly switches to the 5G link—maintaining real-time operations like POS transactions without interruption.
  2. Smart Traffic Management
    Built-in traffic policies prioritize critical services such as payment systems and security feeds. During off-peak hours, bandwidth can be dynamically allocated to enhance customer-facing services like guest Wi-Fi.
  3. Cloud-Based Network Operations with InCloud Manager
    Gain full visibility into nationwide store networks with real-time performance monitoring and automated health reports. IT teams can troubleshoot issues remotely, perform batch configurations, and reduce the need for on-site maintenance.

Benefits

High network
availability
Wired and 5G connections serve as mutual backups, delivering 99.9% uptime to ensure business continuity at every store.
Operational efficiency
at scale
With cloud-based batch configuration, plug-and-play 5G failover, and minimal changes to existing infrastructure, deployment time is reduced from 3 days to just 3 hours.
Lower costs, better
experience
By taking advantage of reduced 5G rates from carriers, retailers can cut network costs while maintaining a fast, reliable, and consistent in-store experience.

Futured Products

CPE02

Indoor 5G CPE on Qualcomm X62, AX5400 Wi-Fi 6, DL 3.4G/UL 550M, InCloud-managed for fast cellular-to-Wi-Fi access.

5G Access

Qualcomm X62, DL 3.4G/UL 550M

5G+Wired

Auto failover & load balancing

Wi-Fi 6

Dual-band 2.4/5G, AX5400 peak

Plug & Play

No IT skills needed, ready out-of-box

CPE02

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